Last updated: 2026/02/04
Hab BioLabs (Pty) Ltd (“HabLabs”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
1. Information We Collect
We may collect and process the following types of personal information:
1.1 Information you provide directly
- Full name
- Email address
- Phone number
- Company or organisation name
- Billing and invoicing details
- Project or service-related information you voluntarily share with us
1.2 Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
This data is collected using cookies and similar technologies (see Section 8).
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and communications
- Provide our services (including plant tissue culture, consulting, and custom projects)
- Manage client relationships and accounts
- Issue invoices and process payments
- Improve our website and services
- Comply with legal and regulatory obligations
We only collect information that is necessary, relevant, and adequate for these purposes.
3. Legal Basis for Processing
We process personal information based on one or more of the following lawful grounds:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Legitimate business interests that do not override your rights
4. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Service providers (e.g. website hosting, email services, accounting software)
- Professional advisors (e.g. accountants or legal advisors)
- Regulatory or governmental authorities where required by law
All third parties are required to protect your information and only use it for the purpose for which it was shared.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Misuse
- Alteration or destruction
Personal information is stored securely and access is limited to authorised personnel only.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
When personal information is no longer required, it is securely deleted or anonymised.
7. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent at any time (where consent is the basis for processing)
- Lodge a complaint with the Information Regulator of South Africa
Requests can be made using the contact details in Section 10.
8. Cookies and Website Analytics
Our website may use cookies to:
- Improve functionality
- Understand how visitors interact with our site
- Enhance user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
10. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Hab BioLabs (Pty) Ltd
Email: hello@hablabs.co.za
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.